A regional train operator has completed a six-week trial in which one of the four carriages on selected weekday evening trains was designated as a quiet carriage. Passengers in this carriage were asked not to make telephone calls or play sound through speakers.
The operator collected the following evidence.
| Measure | Before the trial | During the trial |
|---|---|---|
| Average number of noise-related complaints per week | 41 | 17 |
| Average number of complaints about overcrowding in the other carriages per week | 6 | 25 |
| Services leaving on time | 91% | 90% |
Six hundred passengers who travelled on these services also completed a survey.
| Statement | Passengers who agreed |
|---|---|
| The quiet carriage made my journey more useful or pleasant. | 74% |
| The rules of the quiet carriage were clear. | 58% |
| The rules were enforced consistently. | 22% |
| The quiet-carriage trial should continue. | 72% |
Report on the Quiet-Carriage Trial
Write a formal report for the train operator's passenger advisory panel evaluating the quiet-carriage trial.
You should:
206 exam-style questions on OCR GCSE English Language 2.4 Section B: Writing for audience, impact and purpose – content, covering 2.4.2 Range of non-fiction forms produced. Each one has a worked solution and a mark scheme showing where the marks go.