Which task is most likely to be completed by operational staff?
Setting the long-term direction for the whole business
Coordinating strategy across several business departments
Producing goods or providing services directly to customers
Providing administrative support services for other employees
37 exam-style questions on Edexcel GCSE Business 2.5 Making human resource decisions, covering 2.5.1a Organisational structures, 2.5.1b The importance of effective communication, 2.5.1c Different ways of working, 2.5.1d Impact of technology on ways of working, 2.5.2a Different job roles and responsibilities, 2.5.2b Recruitment documents, 2.5.2c Recruitment methods, 2.5.3a How businesses train and develop employees, 2.5.3b Link between training, motivation and retention, 2.5.3c Retraining to use new technology, 2.5.4a The importance of motivation, 2.5.4b Financial methods of motivation, and 2.5.4c Non-financial methods of motivation. Each one has a worked solution and a mark scheme showing where the marks go.