A furniture retailer wants sales advisers to recommend suitable products rather than simply maximise transaction numbers. Which motivation decision is strongest?
Use a balanced bonus linked to service quality and sales rather than commission alone
Pay commission only on sales value because customer satisfaction cannot affect performance
Replace product training with a higher basic wage because advisers no longer need knowledge
Remove feedback so advisers focus only on completing as many transactions as possible
37 exam-style questions on Edexcel GCSE Business 2.5 Making human resource decisions, covering 2.5.1a Organisational structures, 2.5.1b The importance of effective communication, 2.5.1c Different ways of working, 2.5.1d Impact of technology on ways of working, 2.5.2a Different job roles and responsibilities, 2.5.2b Recruitment documents, 2.5.2c Recruitment methods, 2.5.3a How businesses train and develop employees, 2.5.3b Link between training, motivation and retention, 2.5.3c Retraining to use new technology, 2.5.4a The importance of motivation, 2.5.4b Financial methods of motivation, and 2.5.4c Non-financial methods of motivation. Each one has a worked solution and a mark scheme showing where the marks go.