How can excessive communication reduce efficiency?
Employees receive too little information to begin any task
Managers no longer need to choose an appropriate communication method
Employees spend time processing unnecessary messages and may miss priorities
Customers become responsible for deciding which tasks employees should complete
37 exam-style questions on Edexcel GCSE Business 2.5 Making human resource decisions, covering 2.5.1a Organisational structures, 2.5.1b The importance of effective communication, 2.5.1c Different ways of working, 2.5.1d Impact of technology on ways of working, 2.5.2a Different job roles and responsibilities, 2.5.2b Recruitment documents, 2.5.2c Recruitment methods, 2.5.3a How businesses train and develop employees, 2.5.3b Link between training, motivation and retention, 2.5.3c Retraining to use new technology, 2.5.4a The importance of motivation, 2.5.4b Financial methods of motivation, and 2.5.4c Non-financial methods of motivation. Each one has a worked solution and a mark scheme showing where the marks go.