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2.3 Making operational decisions

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Question 16

How can responding to customer feedback improve the sales process?

[1]
A

It guarantees that no customer will ever complain again in the future

B

It removes the need for employees to know the product

C

It helps the business correct weaknesses customers identify

D

It prevents rivals from offering competing products

Markscheme

2.3 Making operational decisions Questions

  1. GCSE
  2. /Business
  3. /2.3 Making operational decisions

38 exam-style questions on Edexcel GCSE Business 2.3 Making operational decisions, covering 2.3.1a The purpose of business operations, 2.3.1b Production processes, 2.3.1c Impacts of technology on production, 2.3.2a Managing stock: bar gate stock graphs, 2.3.2b Managing stock: just in time (JIT), 2.3.2c Relationships with suppliers, 2.3.2d Impact of logistics and supply decisions, 2.3.3a Quality control and quality assurance, 2.3.3b Quality, costs and competitive advantage, 2.3.4a The sales process, and 2.3.4b The importance of good customer service. Each one has a worked solution and a mark scheme showing where the marks go.

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