Zara recently started her first job as a sales assistant at a high-end fashion boutique. Within a few weeks, her store manager reprimanded her for using abrupt and dismissive language with customers. Zara's older sister, who is an experienced retail manager and whom Zara deeply admires, has a reputation for being highly direct and dismissive with customers, claiming it is the only way to 'keep control' of the shop floor.
Using your knowledge of social learning theory, explain why Zara may have developed this communication style.
Practise Edexcel A Level Psychology Content with exam-style questions for A Level Psychology. 1,059 questions covering Biological explanations of crime, Social explanations of crime, Cognitive and ethical interview techniques, Psychological formulation of offending, Cognitive-behavioural treatment for offenders, Biological treatment for offenders, Factors influencing eye-witness testimony, Factors influencing jury decision-making, Individual differences, and Developmental psychology, matched to the Edexcel A Level Psychology (9PS0) specification and written in Paper 1, Paper 2 and Paper 3 style. Every question includes a full worked solution and mark scheme, so you can see where marks are awarded rather than just whether you got the answer right.
