Maya is so stressed that she has developed severe tension headaches and painful acid reflux. She works in a noisy, open-plan call centre answering customer complaints that are automatically routed to her headset one after another. Operators who exceed their strict three-minute limit per call are penalised by having their monthly performance bonus docked. Maya has failed to stay within the limit on almost every shift this month. The call centre staff have repeatedly requested a meeting with the regional director to discuss the rigid scheduling, high call volume, and lack of breaks, but their requests have been systematically ignored.
Discuss what psychologists have found out about workplace stress. Refer to Maya in your answer.
20 exam-style questions on AQA A Level Psychology Sources of stress. Each one has a worked solution and a mark scheme showing where the marks go.