Maya is so stressed that she has developed severe tension headaches and painful acid reflux. She works in a noisy, open-plan call centre answering customer complaints that are automatically routed to her headset one after another. Operators who exceed their strict three-minute limit per call are penalised by having their monthly performance bonus docked. Maya has failed to stay within the limit on almost every shift this month. The call centre staff have repeatedly requested a meeting with the regional director to discuss the rigid scheduling, high call volume, and lack of breaks, but their requests have been systematically ignored.
Discuss what psychologists have found out about workplace stress. Refer to Maya in your answer.
Practise AQA A Level Psychology Sources of stress with exam-style questions for A Level Psychology. 20 questions, matched to the AQA A Level Psychology (7182) specification and written in Paper 1, Paper 2 and Paper 3 style. Every question includes a full worked solution and mark scheme, so you can see where marks are awarded rather than just whether you got the answer right.
