Zara recently started her first job as a sales assistant at a high-end fashion boutique. Within a few weeks, her store manager reprimanded her for using abrupt and dismissive language with customers. Zara's older sister, who is an experienced retail manager and whom Zara deeply admires, has a reputation for being highly direct and dismissive with customers, claiming it is the only way to 'keep control' of the shop floor.
Using your knowledge of social learning theory, explain why Zara may have developed this communication style.
Practise Edexcel A Level Psychology Content with exam-style questions for A Level Psychology. 1,059 questions covering Bowlby's work on attachment, Ainsworth and the Strange Situation, Research into deprivation, Research into privation, Research into day care, Cross-cultural research into attachment, Autism, Individual differences, and Developmental psychology, matched to the Edexcel A Level Psychology (9PS0) specification and written in Paper 1, Paper 2 and Paper 3 style. Every question includes a full worked solution and mark scheme, so you can see where marks are awarded rather than just whether you got the answer right.
