1.1 Business objectives

1.2 Types of organisations

1.3 Classification of businesses

1.4 Decisions on location

1.5 Business and the international economy

1.6 Government objectives and policies

1.7 External factors

1.8 What makes a business successful?

2.1 Internal and external communication

2.2 Recruitment and selection process

2.3 Training

2.4 Motivation and rewards

2.5 Organisation structure and employees

3.1 Business finance – sources

3.2 Cash flow forecasting

3.3 Costs and break-even analysis

3.4 Financial documents

3.5 Accounts analysis

4.1 Market research

4.2 The market

4.3 The marketing mix

5.1 Economies and diseconomies of scale

5.2 Production

5.3 Factors of production

5.4 Quality