What does the sales process cover?
Showing the product working answers doubts and proves it matches the customer's needs.
It covers the stages from first noticing a product to after-sales support.
Product knowledge can reduce the number of goods that are returned.
An advert, website, shop window or phone call creates interest and forms the customer's first impression.
Flashcards for AQA GCSE Business 3.4.1b Importance of good customer service, covering the key terms, formulae and case studies you need to recall for Paper 1 and Paper 2. 20 cards, matched to the AQA GCSE Business (8132) specification. Recall questions account for roughly 35% of marks at GCSE Business, so these target the marks you can secure before the paper starts.
