The first shift at the parcel depot
On my first morning, I mistook the outgoing shelf for the returns area. Mara let me finish explaining before she answered, and her patience did not falter when I repeated the mistake an hour later. When the trolley became difficult to steer, she quietly moved several of the heavier parcels to her own. I had expected my inexperience to be exposed; instead, her considerate approach allowed me to learn without feeling like a nuisance.
From the passage, select two words or phrases that describe how Mara treated the writer.
232 exam-style questions on Edexcel A IGCSE English Language 1.2 Section A: Non-fiction Texts, covering 1.2.1 Focus of Section A, 1.2.2 Reading challenging non-fiction in preparation for the unseen text, 1.2.3 Reading substantial and extended texts, 1.2.4 Skills of interpretation and analysis, 1.2.5 Range of non-fiction forms, 1.2.6 Literary non-fiction text types, 1.2.7 Transient texts excluded from assessment, 1.2.8 The anthology as a supporting resource, and 1.2.9 Digital location of texts. Each one has a worked solution and a mark scheme showing where the marks go.