Alex receives the following email in their inbox:
From: QuickShift-Support-Team@quickshiip-alerts.co.uk
To: Alex_Jones_88@mymail.com
Subject: URGENT: Package Delivery On Hold (Ref: QS-99214)
Dear User,
Your package could not be delivered due to an outstanding unpaid customs charge of £1.50.
Please click the button bellow to resolve this immediately.
[Pay Customs Fee Now]
If this is not payed within 24 hours, the package will be returned to sender.
Thank you,
QuickShip Deliveries Customer Care.
Identify two features of this email (other than the request for a payment) that would suggest to Alex it is a phishing scam.