The comment beside the map

An original account of an invented museum visit.

Visitors to a local museum were invited to comment on a new floor map. One visitor wrote, “I went through the blue door because I thought it was the way out.” The map showed the door in blue, but did not label where it led.

When the organisers prepared a report, they considered summarising the comment as “a visitor found the map unclear”. They decided to include the visitor's exact words instead. The comment showed precisely what the visitor had mistaken the door for, and it helped the organisers see which part of the map needed changing.

In your own words, explain two reasons why the organisers included the visitor's exact words in their report.