The route that stopped short

Text A: an original contemporary practice extract.

I had written a leaflet for a local riverside walk. A reader emailed to say that the path ended at a locked gate, although my leaflet showed it continuing beside the water. I went back to the route and found that building work had closed the next section. A notice pointed walkers towards a lane that rejoined the path further on.

I changed the online leaflet to mark the closure and added the lane as an alternative. I dated the change, since the work was not meant to last. The riverside route still mattered to people who could use it, but a line on a page was no use to anyone who reached a locked gate.

Text B: an original contemporary practice extract.

At the library’s make-and-mend afternoon, I had put the instruction cards in the middle of each table. One visitor kept leaning across the table to read them. I moved to the far chair and tried to follow the activity from there. The small print was difficult to make out, and the example I had placed beside the cards was hidden behind a box of materials.

For the next session, I made larger cards and put the example at the edge of each table. I left the original cards in the cupboard rather than throwing them away; some people had found them perfectly clear. The tables looked much the same, but visitors could now see what they needed from more than one place.

What similarities are there in the ways the two people respond to the problems described? Use evidence from both texts to support your answer.