Text A: an original contemporary practice extract.

Our local history group tested a short walking tour before inviting the public. The second stop was an old fountain, reached along a narrow path. Several people walked straight past the entrance to the path and carried on along the road. When we asked them where they had expected to turn, they said they had not noticed the path at all, because a noticeboard hid its entrance. We added a short pause at the noticeboard so that the leader could point out the path, making the turn easier to spot. On the next trial, the group reached each stop in order. We wrote the revised route into the tour notes for the volunteers who would lead it later.

Text B: an original contemporary practice extract.

At a community hall, we ran a small repair workshop with the tables facing the front. During the break, one participant told us that people at the back could hear the demonstration but could not see the small parts being used. She suggested arranging the tables in a wide horseshoe. We tried that layout for the second demonstration, so everyone could see the workbench. The next session used the same arrangement, and the hall plan was updated so that other volunteers could set it up that way.