What two factors together determine customer satisfaction?
A
The product and the payment method must be identical to competitors.
B
The product and the selling experience must be cheaper than expected.
C
The product and the selling experience must match or exceed expectations.
D
The advertising and the location must match or exceed expectations.
3.4.2 Benefits and dangers of customer service Flashcards
Flashcards for AQA GCSE Business 3.4.2 Benefits and dangers of customer service, covering the key terms, formulae and case studies you need to recall for Paper 1 and Paper 2. 21 cards, matched to the AQA GCSE Business (8132) specification. Recall questions account for roughly 35% of marks at GCSE Business, so these target the marks you can secure before the paper starts.