Administrators at a large urban hospital wished to find out if outpatients were satisfied with a newly introduced digital check-in system and waiting room facilities. They commissioned a social researcher to conduct a pilot study to investigate the experiences of patients in one clinic, the Outpatient Cardiology Unit.
The researcher decided to focus on patients' ease of using the digital kiosks, their perception of waiting times, and any suggestions for improving the overall outpatient experience.
The researcher designed a questionnaires to gather this information. To ensure anonymity, patients were instructed not to write their names on the forms and to post their completed questionnaires into a locked collection box by the exit. All cardiology patients attending appointments over a one-week period were invited to complete the questionnaire.
Apart from anonymity, explain one other advantage of using questionnaires in this research.
38 exam-style questions on AQA A Level Psychology Self-report techniques. Each one has a worked solution and a mark scheme showing where the marks go.