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What quality really means

What quality really means

Quality means the extent to which a good or service meets customer needs and expectations and is fit for purpose. It is about matching what the target customer wants, not about being the most luxurious option.

Quality Lesson

  1. IGCSE
  2. /Business
  3. /Quality

Step-by-step lessons covering Edexcel IGCSE Business Quality for IGCSE Business. Each lesson works through exam-style questions in Paper 1 and Paper 2 format. Build a solid grasp of core business terminology and the different functional areas (marketing, operations, finance, people) before moving on to the evaluation-heavy case-study and calculation questions.

Lessons