At a hospital entrance, a security guard wearing an identity badge gives three visitors instructions. Riya is told to put her phone on silent and place it in her bag. She immediately puts it on silent but keeps it in her hand. Joel is told to remain behind a marked line until a porter has passed. He asks why, then says he will not wait and walks straight across the line. Evie is told to leave both her takeaway drink and food at reception before entering a ward. She complains about the instruction, but leaves both items at reception before going onto the ward.