Water at the point of use

Both texts are newly written practice sources about invented people, places or projects.

Text One: An original report on an invented park's drinking-water refill project.

The park installed three drinking-water refill points and reviewed them after six weeks. An electronic counter registered each press of a control, but one person filling one bottle could press it several times. Staff therefore compared the counter totals with timed observations and recorded completed refills separately. Their log included the place, time and reason an attempt failed, such as the water supply being temporarily unavailable, the approach being blocked or a bottle not fitting beneath the outlet.

Early figures suggested that the station beside the main gate should be moved because queues formed there. A three-day trial in a nearby position reduced congestion at the gate, but lengthened the route for people arriving from the accessible car park. Staff repeated their observations during a weekend market and on quiet weekdays instead of treating one busy afternoon as typical.

Comment cards attached to working stations praised their cleanliness. However, staff noticed that people who abandoned an unsuccessful attempt did not usually complete a card. The next review therefore included brief interviews beside the paths and information from maintenance records. Recommendations separated repairs, clearer directions, changes to the space beneath an outlet and possible relocation. Each change would be checked after it was introduced.

Text Two: An original trial record from a different fictional sports centre.

During each observation, an attempt was counted when a visitor stopped and tried to use the station. A completed refill was counted only when water entered the bottle.

Managers proposed widening the space around the entrance station, testing greater clearance beneath the courts-corridor outlet and improving the signs to the upper studio before deciding whether its lower use justified removing it.