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The sales process and customer service
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From first contact to repeat purchase

From first contact to repeat purchase

Flow diagram of awareness, questions, sale, delivery and after-sales support leading to repeat purchase and recommendation

The sales process is the set of steps that turns interest into a sale and then into satisfaction after the sale. A business wants not only to gain customers once, but also to retain them so they return and recommend the business.

The sales process and customer service Lesson

  1. GCSE
  2. /Business
  3. /The sales process and customer service

Step-by-step lessons on OCR GCSE Business The sales process and customer service. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.

Lessons