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What quality really means

What quality really means

Quality in Business means meeting customer expectations and being fit for purpose. It does not simply mean expensive, luxury, or made with the most premium materials.

Quality of goods and services Lesson

  1. GCSE
  2. /Business
  3. /Quality of goods and services

Step-by-step lessons on OCR GCSE Business Quality of goods and services. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.

Lessons