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What is customer service?

What is customer service?

Flow diagram showing how good or poor customer service affects loyalty, costs, revenue and profit

2.3.4b The importance of good customer service Lesson

  1. GCSE
  2. /Business
  3. /2.3.4b The importance of good customer service

Step-by-step lessons on Edexcel GCSE Business 2.3.4b The importance of good customer service. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.

Lessons