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What Quality Means

What Quality Means

Quality means how reliably a good or service does the job the customer was promised it would do. The standard is set by the target customer's expectations, not simply by how expensive the product is.

2.3.3a Quality control and quality assurance Lesson

  1. GCSE
  2. /Business
  3. /2.3.3a Quality control and quality assurance

Step-by-step lessons on Edexcel GCSE Business 2.3.3a Quality control and quality assurance. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.

Lessons