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What quality means

What quality means

Quality is a good or service that consistently meets the expectations of its target customers, so it is fit for purpose. It is judged against what customers were promised, not simply by how expensive or luxurious the product is.

3.3 The concept of quality Lesson

  1. GCSE
  2. /Business
  3. /3.3 The concept of quality

Step-by-step lessons on AQA GCSE Business 3.3 The concept of quality, covering 3.3.1 Consequences of quality issues, 3.3.2 Maintaining consistent quality (TQM), and 3.3.3 Costs and benefits of maintaining quality. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.

Lessons