What customer service means
What customer service means
Customer service is the help, advice and support a business gives its customers before, during and after a sale. It is part of what the customer is buying, especially when the same product is available from many businesses.
Step-by-step lessons on AQA GCSE Business 3.4.1 Methods of good customer service. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.