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What is good customer service?

What is good customer service?

Customer service is the help, advice and support a business gives its customers before, during and after a sale. It is part of what the customer is buying, especially when rival businesses sell nearly identical products.

3.4 Good customer services Lesson

  1. GCSE
  2. /Business
  3. /3.4 Good customer services

Step-by-step lessons on AQA GCSE Business 3.4 Good customer services, covering 3.4.1 Methods of good customer service, 3.4.1b Importance of good customer service, 3.4.2 Benefits and dangers of customer service, and 3.4.3 ICT and customer service. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.

Lessons