What is quality?
What is quality?
Quality means that a good or service consistently meets the expectations of its target customers and is fit for purpose. It does not necessarily mean expensive or luxurious: a cheap product can be high quality if it works reliably and matches what customers were promised.
Step-by-step lessons on AQA GCSE Business 3.3.1 Consequences of quality issues. Each one builds up to exam-style questions. Start by mastering business terminology and the functional areas (marketing, finance, operations, HR) before moving on to the extended, evaluation-heavy questions that carry the most marks.