When individuals or their families suspect someone is experiencing severe mental health difficulties, they often consult the website of public advice services, such as the regional 'Mindset Support Network'. The descriptions of clinical conditions on these platforms must be highly accessible, supportive, and free of dense medical jargon, while remaining clinically accurate.

Describe the characteristic features of a psychotic disorder (such as schizophrenia) in a way that would be appropriate for inclusion on a public-facing mental health support website.