A team of occupational psychologists wants to investigate the effects of extreme customer hostility on employee performance and self-esteem. They design an experimental study where call centre staff are asked to participate in a simulated "difficult customer" training exercise. During the exercise, participants interact with what they believe is a real, highly aggressive customer, but is actually a trained actor following a script designed to deliver highly personal, insulting criticism. Immediately after the call, participants' heart rate is measured, and they complete a questionnaire assessing their self-esteem and levels of work-related anxiety.
Outline how you would address two ethical considerations in the design of this study.
276 exam-style questions on OCR A Level Psychology Debates, covering Nature/nurture, Freewill/determinism, Reductionism/holism, Individual/situational explanations, Usefulness of research, Ethical considerations, Conducting socially sensitive research, and Psychology as a science. Each one has a worked solution and a mark scheme showing where the marks go.