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What quality means

What quality means

Business process diagram showing suppliers, inputs, production, finished output and customer feedback, with quality assurance, quality control, quality circles, TQM and Kaizen labelled

Quality is judged by the customer, not by price. A £2 Greggs lunch and a Rolls-Royce aircraft engine can both be high quality if each does what buyers expect, consistently and reliably.

Quality management Lesson

  1. A Level
  2. /Business
  3. /Quality management

Step-by-step lessons on Edexcel A Level Business Quality management. Each one builds up to exam-style questions. Build up your knowledge of the core business functions first, then focus revision time on the strategy and evaluation-heavy topics, since these carry the most marks.

Lessons